Windows Server 问题处理流程图
1. 通用问题处理流程
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| 问题接收 |
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v
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| 问题严重性评估 |
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v
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| 问题分类 |
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v
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| 初步信息收集 |
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v
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| 问题复现尝试 |
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v
+------------+-------------+
| | |
v v v
+--------+ +--------+ +--------+
| 可复现 | | 间歇性 | | 无法复现|
+--------+ +--------+ +--------+
| | |
v v v
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| 详细日志收集 |
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v
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| 根本原因分析 |
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v
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| 解决方案制定 |
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v
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| 解决方案实施 |
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v
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| 验证问题解决 |
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v
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| 文档记录与知识库更新 |
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2. Active Directory 问题处理流程
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| AD问题报告接收 |
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|
v
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| 问题类型识别 |
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|
v
+------------+-------------+-------------+-------------+
| | | | |
v v v v v
+--------+ +--------+ +--------+ +--------+ +--------+
| 复制问题 | | 身份验证 | | DNS问题 | | GPO问题 | | 其他问题 |
+--------+ +--------+ +--------+ +--------+ +--------+
| | | | |
v v v v v
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| 诊断命令执行 |
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|
v
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| 日志分析 |
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|
v
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| 问题定位 |
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|
v
+------------+-------------+
| | |
v v v
+--------+ +--------+ +--------+
| 配置错误 | | 权限问题 | | 系统故障 |
+--------+ +--------+ +--------+
| | |
v v v
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| 解决方案实施 |
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|
v
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| 验证复制和服务状态 |
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|
v
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| 文档记录 |
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3. Exchange 问题处理流程
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| Exchange问题报告接收 |
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|
v
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| 问题类型识别 |
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|
v
+------------+-------------+-------------+-------------+
| | | | |
v v v v v
+--------+ +--------+ +--------+ +--------+ +--------+
| 邮件流问题| | 数据库问题| | 连接问题 | | 性能问题 | | 其他问题 |
+--------+ +--------+ +--------+ +--------+ +--------+
| | | | |
v v v v v
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| 服务状态检查 |
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|
v
+---------------------------+
| 日志分析 |
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|
v
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| 问题定位 |
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|
v
+------------+-------------+-------------+
| | | |
v v v v
+--------+ +--------+ +--------+ +--------+
| 配置问题 | | 网络问题 | | 存储问题 | | 其他问题 |
+--------+ +--------+ +--------+ +--------+
| | | |
v v v v
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| 解决方案实施 |
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|
v
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| 验证邮件流和服务状态 |
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v
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| 文档记录 |
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4. 文件服务器问题处理流程
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| 文件服务器问题报告接收 |
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|
v
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| 问题类型识别 |
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|
v
+------------+-------------+-------------+-------------+
| | | | |
v v v v v
+--------+ +--------+ +--------+ +--------+ +--------+
| 访问权限 | | 共享问题 | | 存储问题 | | 性能问题 | | DFS问题 |
+--------+ +--------+ +--------+ +--------+ +--------+
| | | | |
v v v v v
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| 服务状态检查 |
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|
v
+---------------------------+
| 权限和配置检查 |
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|
v
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| 问题定位 |
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|
v
+------------+-------------+-------------+
| | | |
v v v v
+--------+ +--------+ +--------+ +--------+
| 权限问题 | | 配置问题 | | 硬件问题 | | 其他问题 |
+--------+ +--------+ +--------+ +--------+
| | | |
v v v v
+---------------------------+
| 解决方案实施 |
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|
v
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| 验证文件访问和服务状态|
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|
v
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| 文档记录 |
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5. 批量用户管理流程
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| 用户管理需求接收 |
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|
v
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| 操作类型确定 |
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|
v
+------------+-------------+-------------+-------------+
| | | | |
v v v v v
+--------+ +--------+ +--------+ +--------+ +--------+
| 批量创建 | | 批量修改 | | 批量删除 | | 属性管理 | | 其他操作 |
+--------+ +--------+ +--------+ +--------+ +--------+
| | | | |
v v v v v
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| 数据准备(CSV) |
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v
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| 数据验证 |
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v
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| 测试环境验证 |
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v
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| 脚本执行 |
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v
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| 结果验证 |
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|
v
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| 操作记录与报告 |
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